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Informing my clients about resignation

Inform clients about leaving job

I would appreciate if you could guide me on how to write a letter informing my clients that i am resigning from my job. I intent to mention personnal reasons but i would also like to thank them for their trust and support.

Thanking you in advance for your help!


12/12/2005 10:10:29 AM

Inform clients about leaving job

Originally posted by Vasilis:
I would appreciate if you could guide me on how to write a letter informing my clients that i am resigning from my job. I intent to mention personnal reasons but i would also like to thank them for their trust and support.

Thanking you in advance for your help!

What is the purpose of writing the letter? The reason I am asking this is almost all employment contracts make it clear that you cannot take your client list with you, or contact your former clients for a period of 6-24 months after leaving that company.

The only thing you really need to write is something along the lines of: "With deep regret I have decided it is time for me to move on to doing something else, and I thank you for your trust and support.

I shall be leaving [name of company] on date and you should contact my predesssor, [name of person] from date."


12/13/2005 3:38:59 PM

Informing clients of resignation

Can you please advise me on how to inform my clients that I've resigned from my position? I do not intend to take the client list with me or solicitate my clients at all. I work as a Personal Banking Officer with an ABC company and manage a portfolio of almost 300 clients. Over time I've built a relationship with them and they only communicate their banking needs with me. I feel that it will be disservice to them if I left without notifying them and telling them who to contact once I am gone. Most of my clients keep in touch with me via an e-mail.

I've discussed this with my manager and she likes the idea to notify the clients. I need help putting this into nice words and need to thank my clients for all their business throughout.

Please advise. thanks,


3/22/2007 1:28:14 PM

how do i inform my clients that i resigned from my job and have a new one?


6/11/2008 8:59:55 AM

communicating you are leaving to clients


I have worked in the recruitment industry for over ten years and have handled legal cases relating to this topic for the companies I have worked for, so whilst not a legal specialist I can certainly tell you what I have experienced in a company, client and personal perspective.

Although you may feel that you have developed good relationships with your clients, you did this on behalf of the company you worked for and to all intents and purposes these are the company's clients and not yours. Most contracts have a restrictive covenant handing this and you should check this before proceeding. Most companies would take a very dim view of you contacting clients and advising them of your departure even if it is innocent. They may even perceive it as a threat and attack on their business.

My own experience after walking away from a job I held for 8 years was that I consulted with my employers on the tone and content of the correspondence sent to my clients. I work in a very niche business sector and wanted to ensure my reputation wasn't damaged. They even forwarded some positive feedback from the clients to me after I had left the company. I think this is unusual though and most companies would want to handle any fall-out from your departure themselves. In most cases they would probably leave this up to your successor to communicate and if they don't have anyone in place, they would not want to leave their clients feeling vulnerable. I have seen clients wait 6 months before properly communicating staff departures because losing a key member of staff can reflect badly on them.

As stated above, I have also handled situations where former employees have sent out bulk emails to their clients thanking them etc and advising them of personal contact details. These former employees were often prevented from working for their new employer (if a competitor) and in some cases, prevented from working in the industry through legal action raised against them.

My advice would be to speak to your employer and if they are happy for you to send out correspondence to your clients thanking them for their business etc etc, to have this approved by your employer first, do not mention any reasons for leaving, send it from a work email address and do not attach any personal contacts.

To tell you the end of my own story - I agreed to a 12 month exclusion around my key client base which I kept to - unfortunately my clients tracked me down to my new company without any contact from me!

It sounds as though you all have good jobs to move onto, so I would leave on a good note and enjoy the fresh start! It can be sad leaving behind a solid client base but we all move on for good reason and you will build the same trust relationships with your new clients.

Hope this helps and good luck!


6/11/2008 1:50:53 PM